Insolvency Service reports above-target performance

Published on December 12, 2014 by Crawfords Accounting

The Insolvency Service has published its performance ratings for the first quarter of the 2014-15 year, showing strong satisfaction for those undergoing personal or business insolvency during the period.

At what is undoubtedly a stressful time for many people, the figures show how, for its part, the Insolvency Service works to make sure people are kept ‘in the loop’ and treated fairly.

In 95.7% of cases, customers were either satisfied or very satisfied with the service; 98.4% found the Insolvency Service’s staff to be polite or very polite; and 97.4% found them helpful or very helpful.

An impressive 99.9% of telephone interviews were carried out within five minutes of the agreed time, and an even more impressive 100% of unscheduled visitors were dealt with within ten minutes of arrival.

The figures show how those undergoing personal or business insolvency are treated with respect, and given the best level of service possible.

For anyone putting off seeking administration advice due to concerns about being treated poorly, this should serve as proof that you will not be treated as ‘just a number’, but as a person who deserves a courteous and professional service.

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